Outbound / Inbound Projects

Outbound Projects

Outbound calls are those that are initiated from a call center agent, to their client on behalf of the call center. They typically include telemarketing, sale or fundraising calls. They can also be calls for contact list updating surveys or verification services.

Inbound Projects

Inbound calls are initiated by customers to the call center. This type of calls are usually handled by the help desks.

Inbound call center agent performances are measured using several metrics that include first call resolution, average handle time and queue time. Inbound call centers can stipulate service goals that the center can work towards, in a service-level agreement (SLA)

Therefore, if you have any data entry or processing services you need, do not hesitate to contact Pan Tan Technologies’ data entry specialists and get the best.

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